Refund policy

At Diloze, we take pride in the quality and craftsmanship of every piece we create. Please read our return and refund policy carefully before placing your order.

READY-TO-SHIP ITEMS
- Returns are accepted within 7 days of delivery, provided the item is unused, unworn, and in its original packaging with all tags intact.
- Once we receive and inspect the returned item, refunds will be processed to your original payment method within 7–10 business days. For Cash on Delivery orders, refunds will be issued via bank transfer.
- Items damaged due to normal wear, alteration by a third party, or lack of care are not eligible for return.

CUSTOMIZED / MADE-TO-ORDER ITEMS
- Because customized and made-to-order pieces are crafted specifically for you, they are final sale and not eligible for return or exchange once production has begun.
- The 50% advance payment made at the time of order confirmation is non-refundable once production has started.
- If you wish to cancel a customized order before production begins, please contact us within 24 hours of placing the order for a full refund of your advance payment.

DAMAGED OR DEFECTIVE ITEMS
- If your item arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or repair at no additional cost.

EXCHANGES
- We currently offer exchanges only for size adjustments on rings, subject to inspection. Contact us to arrange an exchange.

To initiate a return or report an issue, please contact us at ⚠️[dilozeofficial@gmail.com] or ⚠️[+933266544675].